FAQ Of Shipping & Delivery

When do I get my tracking number?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you.
Normally you can receive tracking# in 2 days. (Most time we can provide tracking# in 24 hours). If you haven't received the tracking number more than 2 days, please kindly contact us.
 
I received my tracking number; however it says no records on the carrier web site?
We can get the tracking# once shipment release normally, and then send tracking# to you for tracking purpose.
If you cannot see records on the site right away, please try to see records later, because sometime the carrier input the shipping information not so quickly, it may take about 1-2 days.
However, we can guarantee that the shipment been on the way if you have received the tracking number.
 
Do you ship to PO Boxes?
At the current time, we can NOT ship to PO boxes addresses normally.
And we strongly suggest you provide us a geographical address when you check out.
 
Will my order arrive before Christmas?
Please check our shipping time, we can guarantee that we will send out your order at the earliest time once we receive your payment. We suggest you order earlier, about 2 weeks before these Holidays.
 
Do you dispatch the items ordered the same day the order was placed?
No, it usually takes 2 working days before your order is dispatched. This allows our staff to verify the order details and to package the order. Once your order has been verified and confirmed, it is sent to our packaging and shipping department.
It will then take 5-7 business days for the package to arrive, from the time your order was shipped. (Business days - excludes weekends and holidays.)
 
It has been 3 days since I placed my order, how come it still hasn't been shipped yet?
Depending on the stock condition of you ordered, it may have to be customized made, Some of the women designer shoes or sheepskin boots can take up to 2-4 business days for it to be shipped out. As soon as your parcel is shipped out, you will be notified of it in your Members Section and also informed by email.
 
How Much Does Shipping Cost?
It's cheaper to ship items from China than you think. The prices depend on the weight of the parcel and your destination.
 
All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location. You can see the shipping fee in the shopping cart before you CHECK OUT.
 
The prices depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you.
 
What if the product does not arrive?
We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost; we will re-send the goods or give you a full refund.
Please refer to “Shipping” and our detailed terms and conditions regarding Customs clearance.

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