Returns & Exchanges

Our aim is to offer you the super quality products and guarantee 100% satisfaction of our items. We are fully confident you will be pleased with your product and the speed and quality of service. We understand that each client's needs are unique, so are ready to deal with any problems that arise. We want you to be 100% happy with your purchase. If for any reason you are not satisfied we will gladly exchange, replace, refund (if applicable) your purchase within 10 days of your packages delivery confirmation in unworn condition - a few exception (see below for non-returnable items and items arriving damaged).

 
We accept returns for exchange or refund for the following reasons:
1. Damaged goods in delivery
2. Wrong Item Shipped
3. Defective Item
 
If you need to return any item, please make sure that all the items in good condition and unused.
-Please also keep all products packaging, labels and tags on items too. Otherwise, the returned items will not be accepted;
-If the items are returned in the same Original condition as you received them then you will be refunded;
-Unfortunately we cannot refund the shipping postage and your return postage;
-All returns easy, NO restocking fee or handling fees.
-All sales FINAL on the "on sale" items.
 
Please E-mail all returns request to: CS@ibestfashion.com
      * Please choose "Returns" as a subject. In the message you need to state:
      * Your order number
      * Item(s) number you want to return
      * The reason you want to make a return.
      * Tracking numbers on the shipping invoice
 
Product Exchange:
We can exchange the occasional defective goods.
All returned items are subject to final inspection before exchange will be processed. Please allow 10 to 15 business days for an exchange to be processed.
It should be emphasized that if you are unable to return or exchange the products within 20 days of receipt, request will not be entertained.
 
Very Important:
*Since computer screens have chromatic aberration, especially CRT screen and LCD screen, we cannot guarantee that the color of our products will be exactly the same with the photographs you saw on our site.
*Merchandise must be unused, undamaged, and in saleable condition. Merchandise that is returned in non-saleable condition will be sent back to the customer. Postage, shipping and handling charges are not reimbursable -- NO RETURNS/EXCHANGES AFTER WEDDING DATE
 
Return Fee:
There is a 10% return fee on all applicable returns for refund( We will not charged you this fee for exchanged items). We do not refund shipping. We apologize but the restocking fee is justified as it takes time out of our busy day to receive and unpack the item, inspect it for damage, return it to inventory, update our inventory, unpack the item, this is high cost to us. 
 
Remarks on Returns and Exchange:
*All returned or exchange items must be in a new, unworn, and unwashed condition. All original tags must still be attached.
 
* If you were to receive a defective item, you must notify us within 5/7 days of receipt the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
 
*Once you receive Return address, you must then ship the item(s) back within the specified time period (14 business days) to receive an exchange. You will be responsible for the return shipping costs.
 
*We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf.
 
*Please well packaged the returned goods, we are not responsible for returned shipping damages. Also you should inform us a traceable tracking number for the returned parcels.
 
*Physical damage to a product caused by the user doesn’t apply to this policy.

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